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Tess Sign On Not Showing

Mike Jones (he/him)
$organization

We are not self-hosted- we use RAMP to load the Citrix platform.  I'm having this issue where I can get past the RAMP log in- and Citrix looks like it loads, but the sign in window never pops up.  I can see the Tessitura logo in the taskbar- but the window is nowhere to be found.  

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  • $organization

    I have this happen to me frequently as well. 

    As a hybrid PC & Mac users, I'll elaborate on the Mac side:

    • Tessitura login opens, but the only way to find it is to maneuver to the offscreen options--the F3 keyboard shortcut can help; or right clicking on the Citrix icon and then opting to Show All Windows. These don't typically help me move forward, but it's useful to see that it has actually loaded.
    • I can often get things to move to the single active screen by going to Settings > Displays and changing the resolution to whatever and then back. I can't say this always does it, but at least it often does. Sometimes, putting the computer to sleep and waking it up again does the same re-detection, but it certainly didn't today.
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  • $organization

    I have this happen to me frequently as well. 

    As a hybrid PC & Mac users, I'll elaborate on the Mac side:

    • Tessitura login opens, but the only way to find it is to maneuver to the offscreen options--the F3 keyboard shortcut can help; or right clicking on the Citrix icon and then opting to Show All Windows. These don't typically help me move forward, but it's useful to see that it has actually loaded.
    • I can often get things to move to the single active screen by going to Settings > Displays and changing the resolution to whatever and then back. I can't say this always does it, but at least it often does. Sometimes, putting the computer to sleep and waking it up again does the same re-detection, but it certainly didn't today.
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