We are not self-hosted- we use RAMP to load the Citrix platform. I'm having this issue where I can get past the RAMP log in- and Citrix looks like it loads, but the sign in window never pops up. I can see the Tessitura logo in the taskbar- but the window is nowhere to be found.
Hi Mike, Jeffrey,
I have a support ticket open for this at the moment too.
It's been happening frequently (multiple times a day) to myself and some colleagues over the last month. The login screen either "hides on the second monitor" never to be found or it takes between 3-20 minutes for the login screen to appear. Support is troubleshooting with us and suggest either calling while it's occurring (so they can check what RAMP computer your login is trying to connect to) or making a note of the exact time that it occurs and emailing, so they can check that later and pinpoint the pattern. Support also thought it would be worth testing temporarily blocking printers policies, as Citrix can be attempting to connect to peripherals installed that weren't available on the current network. We haven't tried that yet, but will do so.
So I'd suggest opening a ticket for this!
Best,
Alison
For when it takes a long time for the login screen to appear, a likely culprit is your computer is attempting to access PRINTERS that you no longer have access to. The application often waits for the printer connection to happen before the login screen appears. Try removing old printers/devices you no longer have access to.
Neil, is this the list you see if you go to File>Printer Setup or Tools>Preferences>Default Ticket Printer? Or somewhere else? Our Client login dialog load times are comically long.
Ditto.
Just search for Printers & scanners using the Windows Search "box" and remove any old devices/printers you no longer have access to.
Curious here if this would include printers I have access to but are currently offline. At my home office, my two 'in-office' copiers and boca printers are showing as 'offline' but are definitely not old and unused. Just not accessible from my home. And vice versa I have printers I can access while at home, but are not available from my office's network.
The staff person that had this issue (for YEARS) is not in today, so I'll have to go by memory. I think Tessitura can set how long it waits to connect to printers within your INI file (I think). You might have to be hosted by them to do that.
I talked to the person that had the issue with printers today and they said Tessitura ended up having them remove ALL printers from their computer and then re-add them to fix the issue. I was also most likely wrong about Tessitura being able to change an INI setting.Jeffrey, if what I said above is true, then that sucks for your home office copiers/printers. It could be just another "pick your poison" kind of things. What would you rather do, have a slow starting of the app or unistall/reinstall the printers a lot?Either way, I'd suggest opening a ticket in case what I'm saying is incorrect or no longer applicable.
Maybe it will all go away once we can do everything from a browser window! No more doomed if i do, doomed if I don't scenarios!