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Tess Sign On Not Showing

Mike Jones (he/him)
$organization

We are not self-hosted- we use RAMP to load the Citrix platform.  I'm having this issue where I can get past the RAMP log in- and Citrix looks like it loads, but the sign in window never pops up.  I can see the Tessitura logo in the taskbar- but the window is nowhere to be found.  

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  • $organization

    Whenever I experience this I do the following:

    1. In the system tray, right-click on the Citrix icon and choose "Connection Center."
    2. Find the server that you're trying to connect to. If you're connected to multiple servers and not sure which one is which, you can do the next steps on all of the servers.
    3. Click on the server folder.
    4. Click "Full Screen". A message will pop up about exiting out of full screen by hitting Shift+F2. Click OK.
    5. Press Shift+F2.
    6. The missing screens should now be visible.

    Hopefully that helps you as well!

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  • $organization

    Whenever I experience this I do the following:

    1. In the system tray, right-click on the Citrix icon and choose "Connection Center."
    2. Find the server that you're trying to connect to. If you're connected to multiple servers and not sure which one is which, you can do the next steps on all of the servers.
    3. Click on the server folder.
    4. Click "Full Screen". A message will pop up about exiting out of full screen by hitting Shift+F2. Click OK.
    5. Press Shift+F2.
    6. The missing screens should now be visible.

    Hopefully that helps you as well!

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