We are not self-hosted- we use RAMP to load the Citrix platform. I'm having this issue where I can get past the RAMP log in- and Citrix looks like it loads, but the sign in window never pops up. I can see the Tessitura logo in the taskbar- but the window is nowhere to be found.
Mike,
When this has happened to me, it is usually because I have switched monitor environments. This means going from my in-office setup of 2 external monitors and my laptop to my at-home setup of just one external monitor. For some reason something (Citrix, windows, mother nature?) wants to open Tess on the non-existent 2nd external monitor. If I shift-right-click over the Tess Icon and selecte "Maximize" or sometimes "Restore" that will sometimes fix the issue and bring the window to my existing monitors. I would see if that works.
If you are always plugged into the same setup, i have less to offer. I will say, it occasionally takes an unsurmountable amount of time for my Tess to load at which point I usually take deep calming breaths with my eyes closed, count to 100, and hope it loads when my eyes open.
Check Citrix Connection Center to see if everything is connecting as well and 'hard' disconnect there and try again.
If all else fails, I do a full reboot which usually helps fix it.
Jeff