Hi All,
During certain times of the year we rent our theater to other presenters who sell their own tickets to their events. Our General Director wants these events on the TNEW calendar even though we do not sell the tickets. I program the event in Tessitura and then provide the link to their website in 2 places: “Event Detail Link URL” and “Production Season Link URL Override”. Somehow if you Google the event it takes you to a Purchase page. For example, Sarasota Orchestra is performing and the event is called "London Calling." If anyone clicks on the TNEW calendar link it takes them right to Sarasota Orchestra's page. However, if they Google London Calling at Sarasota Opera it takes them to a purchase page in the Opera's TNEW. Is there any way to prevent this? Is there another override that I'm not aware of?
Thanks,
Susan Ashcraft
Sarasota Opera
I think it's not the answer you want, but we do the same thing for certain presenters, and the goal, like you, is to direct customers straight from the calendar/event listing to the presenter's site, but if people wind up on the production season/performance pages for the events we make sure that the tickets are not somehow for sale, that the "not on sale" standard messages are overridden for those performances (we have a specific Performance Product Type for them), and that the description text is minimal text focusing on another link to the present site.
I wonder if there isn't a way to configure some of the various meta fields for those performances to reduce the chances of search engines picking them up? Support might be able to help you with that.
Susan Ashcraft,
This made me remember this thread from about a year ago: https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_web-9/31878/restricting-sales-of-new-gcs-in-tnew/.
There might be something in there that might help you either redirect straight to the page you ACTUALLY want patrons to see and/or influence the chances of search engines picking it up as Gawain Lavers suggests.
Best of luck!
John A. Moskal II
Thanks for the advice. I also have a separate season for these events. Just when you think you have all the overrides, someone manages to get past them.
Hi Susan -
Is this one of them: https://tickets.sarasotaopera.org/6614/6616? Definitely turn sales off online, if so!! You can also put the link to the purchase site in the Product Editor - Performance Description so patrons know where to purchase tickets.
Thanks, Abbe. I've been trying everyone's advice. Everyone is so helpful.
We used to do this at the Dance Company for National Tours not sold through us. You can edit the sold out messaging for the production to help you with the redirect and remove that dropdown.
We also used "dummy" production pages in the listing for packages redirect or as a landing page for merchandise.
my.sydneydancecompany.com/.../
Hi Susan! If that link I posted is one of the events that you were talking about, you'll want to turn that off sale. It's showing as available for $0 tickets. You'll also want to check the performance in your system to see if patrons already "purchased" tickets through your site.
Thanks for this. The Sold Out message works.
Thanks. I have it all under control now. Finally!
Great news. TNEW can be fiddly but there are some good hacks with all that functionality.