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Error upon checkout with 24 tickets

Former Member
Former Member $organization

Hi All,

We had a customer receive the error below after attempting a 24 ticket order online that was unsucessfully processed.  We think we have narrowed down the cause between the patron's session timing out and our publish/api dates - but are still investigating and thought to ask here. 

Has any seen the below error and understands what this means?

Thanks in advance,

Beth Ann

Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [NullReferenceException: Object reference not set to an instance of an object.] scpa_website.assets.lib.usercart.Page_Load(Object sender, EventArgs e) +1248 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +15 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +33 System.Web.UI.Control.OnLoad(EventArgs e) +99 System.Web.UI.Control.LoadRecursive() +47 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

 

Beth Ann Mencher
Application Specialist
Scottsdale Cultural Council
7380 E. 2nd Street
Scottsdale, AZ   85251
(p) (480) 874-4669
(f) (480) 874-4655
BMencher@sccarts.org

Parents
  • $organization

    Hi Beth,

    Here are some articles talking about such kind of error messages.

    http://odetocode.com/Blogs/scott/archive/2005/01/24/963.aspx

    http://codebetter.com/blogs/raymond.lewallen/archive/2005/06/23/65033.aspx

    (A more complex example would be that you disposed of a class that maybe you use to access the database.  This killed the connection and command objects.  But then, somewhere else, you tried to call a method of that class that used those objects that no longer exists.  Again, same exception gets thrown, but coming from withing the instantiated class itself.)

    I think as you said session timing out caused this problem.

    have fun

     

    :-) :-) :-)

  • Former Member
    Former Member $organization in reply to Ben Gu

    Hi Ben,

     

    Thanks so much for the articles.  I will check them out!

     

    All the best,

    Beth Ann

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Ben Gu
    Sent: Monday, May 04, 2009 5:42 PM
    To: Beth Ann Mencher
    Subject: Re: [Tessitura Web Forum] Error upon checkout with 24 tickets

     

    Hi Beth,

    Here are some articles talking about such kind of error messages.

    http://odetocode.com/Blogs/scott/archive/2005/01/24/963.aspx

    http://codebetter.com/blogs/raymond.lewallen/archive/2005/06/23/65033.aspx

    (A more complex example would be that you disposed of a class that maybe you use to access the database.  This killed the connection and command objects.  But then, somewhere else, you tried to call a method of that class that used those objects that no longer exists.  Again, same exception gets thrown, but coming from withing the instantiated class itself.)

    I think as you said session timing out caused this problem.

    have fun

     

    :-) :-) :-)

    From: Beth Ann Mencher <bounce-bethannmencher8383@tessituranetwork.com>
    Sent: 5/4/2009 2:22:29 PM

    Hi All,

    We had a customer receive the error below after attempting a 24 ticket order online that was unsucessfully processed.  We think we have narrowed down the cause between the patron's session timing out and our publish/api dates - but are still investigating and thought to ask here. 

    Has any seen the below error and understands what this means?

    Thanks in advance,

    Beth Ann

    Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [NullReferenceException: Object reference not set to an instance of an object.] scpa_website.assets.lib.usercart.Page_Load(Object sender, EventArgs e) +1248 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +15 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +33 System.Web.UI.Control.OnLoad(EventArgs e) +99 System.Web.UI.Control.LoadRecursive() +47 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

     

    Beth Ann Mencher
    Application Specialist
    Scottsdale Cultural Council
    7380 E. 2nd Street
    Scottsdale, AZ   85251
    (p) (480) 874-4669
    (f) (480) 874-4655
    BMencher@sccarts.org




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Former Member
    Former Member $organization in reply to Ben Gu

    Hi Ben,

     

    Thanks so much for the articles.  I will check them out!

     

    All the best,

    Beth Ann

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Ben Gu
    Sent: Monday, May 04, 2009 5:42 PM
    To: Beth Ann Mencher
    Subject: Re: [Tessitura Web Forum] Error upon checkout with 24 tickets

     

    Hi Beth,

    Here are some articles talking about such kind of error messages.

    http://odetocode.com/Blogs/scott/archive/2005/01/24/963.aspx

    http://codebetter.com/blogs/raymond.lewallen/archive/2005/06/23/65033.aspx

    (A more complex example would be that you disposed of a class that maybe you use to access the database.  This killed the connection and command objects.  But then, somewhere else, you tried to call a method of that class that used those objects that no longer exists.  Again, same exception gets thrown, but coming from withing the instantiated class itself.)

    I think as you said session timing out caused this problem.

    have fun

     

    :-) :-) :-)

    From: Beth Ann Mencher <bounce-bethannmencher8383@tessituranetwork.com>
    Sent: 5/4/2009 2:22:29 PM

    Hi All,

    We had a customer receive the error below after attempting a 24 ticket order online that was unsucessfully processed.  We think we have narrowed down the cause between the patron's session timing out and our publish/api dates - but are still investigating and thought to ask here. 

    Has any seen the below error and understands what this means?

    Thanks in advance,

    Beth Ann

    Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.NullReferenceException: Object reference not set to an instance of an object. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [NullReferenceException: Object reference not set to an instance of an object.] scpa_website.assets.lib.usercart.Page_Load(Object sender, EventArgs e) +1248 System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +15 System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +33 System.Web.UI.Control.OnLoad(EventArgs e) +99 System.Web.UI.Control.LoadRecursive() +47 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Control.LoadRecursive() +131 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436

     

    Beth Ann Mencher
    Application Specialist
    Scottsdale Cultural Council
    7380 E. 2nd Street
    Scottsdale, AZ   85251
    (p) (480) 874-4669
    (f) (480) 874-4655
    BMencher@sccarts.org




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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