Hi all!
Wondering if anyone has a similar issue. A lot of our patrons have a difficult time using promo codes on TNEW. On our site currently, you have to enter the promo code before adding the seat to your cart. It's to my understanding that this is the only way it can be set up on TNEW. However, this often confuses our patrons and they continue to put their promo codes in the gift certificate box even after we changed our language to be very specific. I was wondering if anyone has found a resolution to this or has any ideas.
Thanks!
Hi Courtney,You can also try adding wording to your Buy pages to say something like "if you have a promo code, please enter it in the box at top right before adding tickets to your cart."
Don't forget to also add "and then click Submit to apply the promo code" to the end of your instructions. If they type in the promo without clicking submit, it doesn't apply it. Where there is a will, there is a way to mess up a promo code.
Excellent point!
Documentation for building embeded links is here https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/Building_Links_to_Your_Site.htm
Also if you use WordFly (or a email platform that appends a cource code) you'll want to turn that off for that link only in the testing>links section of building your email. Otherwise your appended source code and get tangled in your promo code.
It's also worth noting in the documentation that the example has 2 parameters in it; premove and promo. The premove=Y bit at the beginning will get rid of any lingering source/promo's that can be a headache to anyone that is already having trouble.
/login?premove=Y&promo=julysale