On a currently configured performance, if I add a new zone to the zone map, make sure it's enabled, price it, etc, the new zone does not show on TNEW. If I copy the performance then the zone shows up on TNEW. Resetting the site data doesn't do anything. Once the zone is added I can use that zone in a ticket through Tessitura, just not in TNEW. Disabling and enabling zones shows in TNEW. Just not any new zones. Is there a way to kick start that, or should I just add a bunch of Blank zones as a just in case.
Thanks.
If you have someone who has database access/SQL skills, they would probably just need to execute the UP_UPDATE_ZONE_NO utility procedure against the season in question. That is off the top of my head, might be worth running that by Tessitura Support to verify unless someone else here can confirm; it has been years since I have needed to do this myself. It might be one of the other facility update procedures.
John A. Moskal II