Seat Limits

-----Original Message-----
From: Tessitura Web Forum
To: Nathan Campbell
Sent: Fri Jul 09 22:36:58 2010
Subject: RE: [Tessitura Web Forum] Seat Limits

Yes, you have to use Offers because this is where the ticket limit is set but remember that you can set an Offer to include 'all appeals' and 'all sources' or even specify the site's default source number if you wanted to do it that way. And an Offer doesn't necessarily have to reference a discounted price type.

-----Original Message-----
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
Sent: Friday, July 09, 2010 10:12 PM
To: Kristin Tigart
Subject: Re: [Tessitura Web Forum] Seat Limits

That's awesome - but you have to use Offers to get that functionality correct?
So, you would always need to be logged in with some kind of promo for that to work?


Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201

817-966-5232 - cell
214-871-4026 - work
--------------------------
Sent from my BlackBerry

-----Original Message-----
From: Tessitura Web Forum
To: Nathan Campbell
Sent: Fri Jul 09 21:41:56 2010
Subject: RE: [Tessitura Web Forum] Seat Limits

Hi Kevin and Nathan:
Just wanted you to know that ticket limits associated with Offers will start to be enforced through the API in V10 which is in beta now. So you may want to hold off on any new functionality development until you get your hands on this new version.



>From V10 release note 1476:

The ticket limits functionality that was added to the Tessitura client application in v9.0 has now been added to the web API. Methods that reserve seats, change mode of sale or change price type will now return an error if the change would violate one of the ticket limit rules set up in Offers.



Kristin



From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
Sent: Friday, July 09, 2010 6:07 PM
To: Kristin Tigart
Subject: Re: [Tessitura Web Forum] Seat Limits



There is a default per reservation limit that can be set via the API - the trouble with that is that it isn't a restriction on the entire cart - just the maximum number of seats that can be reserved each time a reservation is requested though ReserveTickets. So - even though you may have a limit of 6 for example, a patron could still reserve as many seats as possible for a single performance simply by going back to the reservation screen over and over again and filling up their cart.

You would also need to determine if your limit is cart or performance based. As far as I know you would need to implement custom code to check the number of seats already reserved. There are methods in the API that can gather that info for you such as GetTicketHistory, etc...

Also, if the reservation is performance based (i.e. max 6 tickets sold per person per show) you'll also need to figure out how to handle somebody creating dummy or duplicate accounts. That could get very convoluted.

Good luck,

From: Kevin Hahn
Sent: 7/9/2010 5:00:09 PM

Hi, We're trying to limit the amount of tickets a user can purchase online.. anyone know of an easy way to do that?




You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums.

In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums.

In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!=

-----Original Message-----
From: Tessitura Web Forum
To: Nathan Campbell
Sent: Fri Jul 09 22:36:58 2010
Subject: RE: [Tessitura Web Forum] Seat Limits

Yes, you have to use Offers because this is where the ticket limit is set but remember that you can set an Offer to include 'all appeals' and 'all sources' or even specify the site's default source number if you wanted to do it that way. And an Offer doesn't necessarily have to reference a discounted price type.

-----Original Message-----
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
Sent: Friday, July 09, 2010 10:12 PM
To: Kristin Tigart
Subject: Re: [Tessitura Web Forum] Seat Limits

That's awesome - but you have to use Offers to get that functionality correct?
So, you would always need to be logged in with some kind of promo for that to work?


Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201

817-966-5232 - cell
214-871-4026 - work
--------------------------
Sent from my BlackBerry

-----Original Message-----
From: Tessitura Web Forum
To: Nathan Campbell
Sent: Fri Jul 09 21:41:56 2010
Subject: RE: [Tessitura Web Forum] Seat Limits

Hi Kevin and Nathan:
Just wanted you to know that ticket limits associated with Offers will start to be enforced through the API in V10 which is in beta now. So you may want to hold off on any new functionality development until you get your hands on this new version.



>From V10 release note 1476:

The ticket limits functionality that was added to the Tessitura client application in v9.0 has now been added to the web API. Methods that reserve seats, change mode of sale or change price type will now return an error if the change would violate one of the ticket limit rules set up in Offers.



Kristin



From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nathan Campbell
Sent: Friday, July 09, 2010 6:07 PM
To: Kristin Tigart
Subject: Re: [Tessitura Web Forum] Seat Limits



There is a default per reservation limit that can be set via the API - the trouble with that is that it isn't a restriction on the entire cart - just the maximum number of seats that can be reserved each time a reservation is requested though ReserveTickets. So - even though you may have a limit of 6 for example, a patron could still reserve as many seats as possible for a single performance simply by going back to the reservation screen over and over again and filling up their cart.

You would also need to determine if your limit is cart or performance based. As far as I know you would need to implement custom code to check the number of seats already reserved. There are methods in the API that can gather that info for you such as GetTicketHistory, etc...

Also, if the reservation is performance based (i.e. max 6 tickets sold per person per show) you'll also need to figure out how to handle somebody creating dummy or duplicate accounts. That could get very convoluted.

Good luck,

From: Kevin Hahn
Sent: 7/9/2010 5:00:09 PM

Hi, We're trying to limit the amount of tickets a user can purchase online.. anyone know of an easy way to do that?




You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums.

In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums.

In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!=