Hello,
The Academy of Sciences opened our doors in October for about 7 weeks. During that time we had numerous customers report that they never received their PAH email with PDF tickets. We're looking to implement Mobile Tickets before our next reopening, not only because it is a more progressive way of delivering admission tickets, but also in hopes that it addresses the mysterious "PAH ticket not received" issue that we have yet to find a root cause for. I'm wondering:
1. has any other organizations experienced issues with customers not receiving their print at home PDF tickets?
2. do any organizations have any lessons learned or experiences to share with making the transition to Mobile Tickets? (limitations not noted in documentation, tips and tricks, etc.)
Thanks in advance,
Bobby
Are you a RAMP customer? If you want to investigate PAH failures they have access to the server logs. We used to do this in house, but I've forgotten where and how that information was stored.
Hi Gawain.....We are self-hosted .We do have a local Academy email address that we have bcc'd on all PAH sends and so far have been able to find every email that was reported as not received.
I'm not the person to talk to about this but my next suspicion is that perhaps you need to set up the various "whitelisting" configurations for the main mail delivery services. It's been so long I don't even remember the acronyms now.