It doesn't look like Online Exchanges are an option while using TNEW. Does anyone know of any companies that would be able to do this while still using TNEW?
Thank you,
Dani
I thought there was a Plug-in, but I can't find any evidence of this (or single page that lists them...)
We have a customization written by Tessitura Consulting, but it definitely wasn't a plug-in.
Any chance I could email you with a few follow-up questions?
Certainly! enash@2st.com
We developed a separate web site to handle exchanges for subscribers; we use TNEW for standard sales. I asked a year ago how costly it would be to customize TNEW to do the same thing, thinking we should be getting closer to that. It was still too costly for us to consider.
I would be happy to connect you to the company that handled the development and ongoing maintenance of our exchange site.
Clarke
That would be great! feel free to email me at dmeister@ljp.org
Our TNEW installer came up with a workaround for us. We do not exchange in real-time off our site. She instructed us to set up a dummy ticket exchange/ticket donation performance with a custom form. You can look at ours here (you'll have to create a login) and if you have a question feel free to email me. cart.houstonsymphony.org/.../login
In this same vein, what is your canned response to staff to explain WHY TNEW can't handle exchanges? My go to answer is that all organizations exchange policy differs and even within an organization an exchange policy can differ from product to product.
We investigated doing a customization and our Box Office finally confessed that our exchange rules were so Byzantine that they couldn't come up with a reasonable spec.
Gawain, that is so well-said I want to have it printed on my coffee mug1
I really like this! A great workaround for not having this functionality come native to TNEW
I can help with that, Gawain! The current TNEW Plug-ins can be found in the TNEW documentation under Customizations: https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/Customizations.htm