Hi All You Super TNEW 7 users!
We are getting feedback from our patrons, about once or twice a day, that the pop up screen to enter credit card information is cut off, making payment impossible.
We know about the unreliable results if people are using IE or Edge, but we're also getting reports that Chrome cuts off the top of the credit card info entry screen as well.
Has anyone encountered this, and has anyone found a solution(s)?
Thanks for your time.
Karen
I haven't had anything like that reported to me. When you say "pop up", do you mean you use a Hosted Payment solution, and if so, what company do you use?
Sorry, Gawain, our DB Admin told me it's an iframe, not a pop up. Not sure whether to be encouraged or concerned that you haven't encountered it, but any ideas are gratefully received.
Thanks,