We have recently started linking source numbers generated by WordFly to certain Modes of Sale in Tessitura so that we can better analyze data within Tessitura. However, with this new set up we have discovered that if someone clicks a link into TNEW, the link automatically created by WordFly doesn't use the promo code that is associated with the MOS, but rather the source number. It still allows us to give the patron the same discount/offer, but the header/copy at the top explaining the discount does not show up.
For example, if someone enters a promo code, this copy appears at the top:
If the person clicks the link directly from our email, the link adds the source number in place of the promo code. They can still get early access to tickets, but the copy circle above no longer appears. It makes it difficult when we are trying to do student discounts that no where in the purchase path it mentions the discount. Is there a way to make sure the copy can still be included at the top?
Thanks!
Are you using source number appending?
Have you looked at the Full Review in Testing and turned off the tracking link. That's the one that adds source number appending to the specific link