Hi all,
My Google-fu has come up short on this one. We used to be able to reset constituents' passwords and send them a token to create a new one by using the "Forgot Login..." button on their login record in the "Contact Details" tab. Last year, we moved to a TNEW site, but have lost the institutional knowledge of how that email is even set up, yet alone if we can reset passwords through it for TNEW logins. Does anyone know if there's a way to set this up, or do we have to keep directing patrons to the login page and tell them to pretend they forgot their password when we want to attach a login to an already-existing constituent record?
Our "forgot login" button also does nothing. Can you look into this for us as well?
Hello Renee! I apologize I am just now seeing this note, Are you still having issues with the forgot password button? Act Theatre was able to resolve their forgot password issue by updating the entry in T_FORMAT_INFO . If you are still running into an issue and would like us to review, please don't hesitate to submit a helpdesk ticket.