Hi everybody,
I am interested to know if you are using TNEW for ticketing and some outside system for donations. Please let me know the name of your vendor and what you like and don't like about the product.
Thank you,
Matt
Hi Matt,
While we do not use TNEW ourselves (we have a custom site), we are starting to use Give Lively (www.givelively.org) for online giving, which uses Stripe for payment processing. Apart from credit card processing fees, there are no other costs. We used it for Giving Tuesday and are tentatively planning to incorporate it into our website to replace our current donation pathway. I'm working on a solution to import data into Tessitura on at least a weekly basis; it appears I'll be able to use the Stripe API to pull the data.
We like their ability to allow a donor to give quickly, particularly on a mobile device. (They support Apple Pay, Google Pay, and PayPal.) It's pretty easy to set up multiple giving pages for a variety of purposes, and they also have features like peer-to-peer fundraising and text to donate. We are also pleased with their responsiveness to our questions.
Here is the page we used for Giving Tuesday: https://secure.givelively.org/donate/segerstrom-center-for-the-arts/giving-tuesday-2018. Here is another example of a form we are using for a special event: https://secure.givelively.org/event/segerstrom-center-for-the-arts/5th-annual-rising-leaders-council-fundraiser. Note that they offer a way to embed giving forms as well which we are likely going to use.
In terms of downsides... We wish there was more granular customization and options; for example, there was no option to suppress recurring donations and there aren't a lot of giving page templates. But, we don't think these are deal breakers.
Thanks,David
Thank you very much for the response, David!