Hello all,
Does anyone know, do we need to change the "Isshutdown" column from false to true to get the site down page to trigger, if there is an outage?
- Chris
Hi Chris,You'd have to set it to True.
If there is an outage it probably won't help much. The connections to the DB, API Server, app servers, and associated load balancers need to be up for this to work.
One workaround I have been contemplating has been to host a separate subdomain as a reverse proxy to TNEW, in the event of an outage we can control some of the messaging. The other upside would be the ability to create triggers on content loading (AWS Cloudfront/Lambda). Of course the downsides are it adds another layer and without using hosted payments or being on V7 (which is essentially hosted payments by TNEW) it wouldn't be PCI compliant. It also adds a possible security vector to TNEW but not much more than anyone else reverse proxy'ing our pages.
Setting "Isshutdown" to True is what you would use to intentionally make your site inaccessible to customers during a time when everything is working properly. You might do this to do a major reconfiguration or redesign, for example.
In the event of an unplanned outage with your database or API, this message will display regardless of the true/false value. It's actually stored in a special place on the TNEW servers different from the API cache for this very reason. See https://www.tessituranetwork.com/TNEW_6/TNEW.htm#Topics/Error_Messages_and_Alerts.htm#Static_Error_Page