Hi
I was wondering whether anyone else has a My Account section on their website, where customers can see their previous orders? If so, can they only see their web orders or can they also see orders made in person/over the phone, through a different MOS?
I ask because it's something we're hoping to implement soon but we are running into problems with showing a full reflection of the order history.
Any suggestions or recommendations?
Thanks
Siobhan
Hi Siobhan,
We have this on our site, but we initially hit a problem as we only saw partial histories, we could only see orders placed on the web. After some investigation we realised that it wasn't MOS related, directly, but was Price Types.
We changed the security permissions to allow the Web User access to ALL price types, as soon as we did this the rest of the history appeared.
Hope that helps
Mark