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Special Status message on TNEW

Clare Campbell
$organization

Has anyone seen this message on the TNEW cart page?

"One or more items in your cart are not available under the special status provided by your account. You have not changed to this special status.

Click here to change to the special status and remove the ineligible items from your cart."

We're also seeing the LTR_TN_EXPRESS_WEB_CONTENT NotOnSale_Text message on some performance TNEW pages when already logged into an account (although they are not showing if the customer has now already logged in).

Any ideas why either of these messages are showing when the performance is on sale?

Thanks,

Clare

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  • Former Member
    Former Member $organization

    Clair, 

    That first message "One or more items in your cart..." appears under the following condition.

    • When Transfer Cart is called (often when logging in, but in some other cases too), it will set the session mode of sale to the mode of sale attached to the cart's items (presumably, in this case, the default)
    • If the user has a ranked mode of sale (say, member), they may lose that new mode of sale and pricing benefits...so;
    • If:
    • the Mode of Sale before the transfer is not the same as after the transfer OR
    • the mode of sale before the transfer is not the  webdefault subscription mode of sale OR
    • the post transfer mode of sale is not the webdefault subscription mode of sale
    • Then:
    • We try to call ChangeModeOfSaleEx.  
    • This can throw an exception if the items in the cart are not all available in the MOS we tried to change to, and we present this message.

    Presumably, the ranked mode of sale is also the cause of you seeing the NotOnSale text message.  These would be performances not available in your current mode of sale.

    Hope that helps.

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  • Former Member
    Former Member $organization

    Clair, 

    That first message "One or more items in your cart..." appears under the following condition.

    • When Transfer Cart is called (often when logging in, but in some other cases too), it will set the session mode of sale to the mode of sale attached to the cart's items (presumably, in this case, the default)
    • If the user has a ranked mode of sale (say, member), they may lose that new mode of sale and pricing benefits...so;
    • If:
    • the Mode of Sale before the transfer is not the same as after the transfer OR
    • the mode of sale before the transfer is not the  webdefault subscription mode of sale OR
    • the post transfer mode of sale is not the webdefault subscription mode of sale
    • Then:
    • We try to call ChangeModeOfSaleEx.  
    • This can throw an exception if the items in the cart are not all available in the MOS we tried to change to, and we present this message.

    Presumably, the ranked mode of sale is also the cause of you seeing the NotOnSale text message.  These would be performances not available in your current mode of sale.

    Hope that helps.

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