TNEW enhancement ideas

Hi Jesse,

I don’t have any advice on your second issue because it’s not been a problem for us, but on making TNEW look and feel more like our website…  I had a mini-magic at this year’s conference that discussed how I redirected some subscription pages in TNEW and added clickable images and buttons, all using HTML (and I’ve had no formal HTML training).  If you want to have a look at that, maybe, and I’m always happy to answer questions about it, too!

Cheers,

Kathleen   

From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Jesse Dillman
Sent: Monday, October 19, 2015 5:50 PM
To: Kathleen Smith
Subject: [Tessitura Web Forum] TNEW enhancement ideas

I administrate our TNEW page and generate all the content and have been looking for ways to improve the look and experience. I have basic knowledge of CSS and HTML but am by no means a web developer. I know enough to format my text and make it look nice.

For starters, I wanted to try and make it look more uniform with our other site that links to the TNEW page. We have disclaimers under the descriptions for rental events that is housed inside a solid red box. I hoped to have this information display on the production season/more information links the same way it looks on our other site. However, when I tried to add CSS/HTML code for a box with white text inside, it completely messed up the page and I had to remove the content. I found another performing arts center that did something similar with their purchase ticket links to create buttons instead of just a text link and hoped to do something similar but for just plain text. Is this possible through the Tessitura performance setup, or do most people have to request a customization?

Another feature we had hoped for was to adjust the pop-up display for the SYOS map when selecting the section for seating. We sell youth and student tickets online along with our adult priced tickets. The price range on the pop up displays the lowest youth ticket in that section to highest price adult. This has caused issues with Adults thinking they are entitled the price listed meant for youth/students. We already asked the TNEW people about this and adjusting the price range is not possible. Does anyone else who sells youth/student tickets online ever run into issues like this? Do you have any solutions to prevent this or do you just handle complaints as they come in if anyone does complain about it? We have thought about using an Alias price type over the default price type but we just can't think of a way to word it that will make sense on the price listing and in the cart when displaying tickets.

You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Kathleen,

I was just looking for your mini magic in the conference archives but had a hard time finding it. What is the name of it? Or can you send it to me?

Thanks,

Janna Ellis

Janna.ellis@yale.edu

Hi Jesse,

I don’t have any advice on your second issue because it’s not been a problem for us, but on making TNEW look and feel more like our website…  I had a mini-magic at this year’s conference that discussed how I redirected some subscription pages in TNEW and added clickable images and buttons, all using HTML (and I’ve had no formal HTML training).  If you want to have a look at that, maybe, and I’m always happy to answer questions about it, too!

Cheers,

Kathleen   

Hi Janna,

It’s “Subscription Display in TNEW”  http://www.tessituranetwork.com/tlcc/2015/Mini-Magic/MM15-08.pdf  .  I make no claim of being an HTML expert, though!

Cheers,
Kathleen