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Web logins and Constituents

Micah Walter
$organization

Hi,

I have a bit of a newb question for the forum. I am building a basic login/identity web service that will use the Tessitura API as its database.

So far Ive built the methods that can create a new login with a username, email and password. It seems to work. I can log someone in and log someone out, but how can I match these web logins up with an existing "Constituent" record? 

For example, if someone at my institution already has a record, perhaps from when they bought a membership long ago over the phone... and then they go to the website to create a web login, Tessitura automatically makes a new empty const. record for them. Is it possible to pair the two records together?

thanks

Micah

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  • Former Member
    Former Member $organization

    There is always the potential to have duplicate records created online because of the situation you are describing. We decided to automatically create logins for everyone with an email address. Then hopefully people will try the Forgot Password link , enter their email and get a reset email. Without a web login, there is no way to link them up and dupes will be created.

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Micah Walter
    Sent: Wednesday, August 13, 2014 3:37 PM
    To: Gloria Ormsby
    Subject: [Tessitura Web Forum] Web logins and Constituents

     

    Hi,

    I have a bit of a newb question for the forum. I am building a basic login/identity web service that will use the Tessitura API as its database.

    So far Ive built the methods that can create a new login with a username, email and password. It seems to work. I can log someone in and log someone out, but how can I match these web logins up with an existing "Constituent" record? 

    For example, if someone at my institution already has a record, perhaps from when they bought a membership long ago over the phone... and then they go to the website to create a web login, Tessitura automatically makes a new empty const. record for them. Is it possible to pair the two records together?

    thanks

    Micah




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  • $organization in reply to Former Member

    For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.

  • $organization in reply to Nick Reilingh

    Unknown said:

    For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.

    Our experience is similar, before and since moving to TNEW. Patrons will seemingly do anything to avoid resetting their password, and will complain about it often. So far at least we have resigned ourselves to regularly cleaning up after web dupes.

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  • $organization in reply to Nick Reilingh

    Unknown said:

    For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.

    Our experience is similar, before and since moving to TNEW. Patrons will seemingly do anything to avoid resetting their password, and will complain about it often. So far at least we have resigned ourselves to regularly cleaning up after web dupes.

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