Hi,
I have a bit of a newb question for the forum. I am building a basic login/identity web service that will use the Tessitura API as its database.
So far Ive built the methods that can create a new login with a username, email and password. It seems to work. I can log someone in and log someone out, but how can I match these web logins up with an existing "Constituent" record?
For example, if someone at my institution already has a record, perhaps from when they bought a membership long ago over the phone... and then they go to the website to create a web login, Tessitura automatically makes a new empty const. record for them. Is it possible to pair the two records together?
thanks
Micah
There is always the potential to have duplicate records created online because of the situation you are describing. We decided to automatically create logins for everyone with an email address. Then hopefully people will try the Forgot Password link , enter their email and get a reset email. Without a web login, there is no way to link them up and dupes will be created.
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Micah Walter Sent: Wednesday, August 13, 2014 3:37 PM To: Gloria Ormsby Subject: [Tessitura Web Forum] Web logins and Constituents
You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.
Unknown said: For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.
Our experience is similar, before and since moving to TNEW. Patrons will seemingly do anything to avoid resetting their password, and will complain about it often. So far at least we have resigned ourselves to regularly cleaning up after web dupes.
Can anyone point me to the stored procedure that automatically creates a web login for any new constituent?
-micah
It is a shared report on TASK. I just sent Bob Bell an updated procedure for v12 so he should be uploading it soon. It is called Web Temporary Login Username Assignment Report. This procedure creates a login for any account that has an email but not a login (not every new constituent). We have exclusions that you will see in the procedure. I have this running every 15 minutes. Let me know if you have any questions.
Gloria
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Micah Walter Sent: Friday, September 12, 2014 5:17 PM To: Gloria Ormsby Subject: RE: [Tessitura Web Forum] Web logins and Constituents
From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com> Sent: 8/15/2014 9:58:43 AM
Nick Reilingh: For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account.
Nick Reilingh:
It is a shared report on TASK. I just sent Bob Bell an updated procedure for v12 so he should be uploading it soon. It is called Web Temporary Login Username Assignment Report. This procedure creates a login for any account that has an email but not a login (not every new constituent). We have exclusions that you will see in the procedure. I have this running every 15 minutes. Let me know if you have any questions. Gloria From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Micah Walter Sent: Friday, September 12, 2014 5:17 PM To: Gloria Ormsby Subject: RE: [Tessitura Web Forum] Web logins and Constituents Can anyone point me to the stored procedure that automatically creates a web login for any new constituent? -micah From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com> Sent: 8/15/2014 9:58:43 AM Nick Reilingh: For what its worth, our experience in a few short months has shown that people HATE being required to recover a password when they try to use an email with an existing login. Perhaps this can be mitigated with better messaging or process (we're on TNEW and short of time and money to make it as slick as it could be), but I'd highly recommend not locking people out if they don't want to "recover" their account. Our experience is similar, before and since moving to TNEW. Patrons will seemingly do anything to avoid resetting their password, and will complain about it often. So far at least we have resigned ourselves to regularly cleaning up after web dupes. You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!