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Subscription Discounts on TNEW

Sera Cocora
$organization

Our subscription discounts aren't working on TNEW despite doing the following:

  • Created a new source code for the discount
  • Added a new price type for the discount through TR_PRICE_TYPE
  • Setup price maps in Ticketing Setup > Facility Manager
  • Added each price map to every applicable performance in Season Manager > Season Maintenance
  • Inserted new offers for every applicable performance in Season Manager > Season Maintenance
  • Added the source code setup earlier to TR_WEB_SOURCE_NO
  • Opened Tess Security & assigned discounted price type to usergroups
  • Associated discounted price types to the correct mode of sales in TX_MOST_PRICE_TYPE
  • Added discount price types to each applicable subscription package in Season Manager > Season Maintenance

Am I missing a step somewhere?

Parents
  • $organization

    I’m not sure if this will help, but we were trying to use a promo code to trigger a MOS shift and did everything by the book but it wouldn’t work.  Turns out that without an end date on the source code it wouldn’t work.  Once we put in our year end as the end date, it worked fine. 

     

    Good luck!

    Tal

     

    Tal Hebdon Manager of Patron & Operations Services
    Young Centre for the Performing Arts

     

    T 416.866.8666 x402
    F 416.504.5222
    W youngcentre.ca

     

    Young Centre for the Performing Arts
    Distillery Historic District

    50 Tank House Lane,
    Toronto, ON, M5A 3C4

     

    Box Office: 416.866.8666

     

    Follow Us: 
    Description: cid:image002.gif@01CD1318.BEE00E30Description: cid:image003.gif@01CD1318.BEE00E30Description: cid:image004.gif@01CD1318.BEE00E30

     

    Description: Description: Description: Description: Description: Description: Description: untitled 

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sera Cocora
    Sent: Tuesday, June 10, 2014 2:55 PM
    To: Tal Hebdon
    Subject: RE: [Tessitura Web Forum] Subscription Discounts on TNEW

     

    It allows us to use the code on our website without any errors (usually a popup states that the promo code isn't valid, but in this case it didn't) but it doesn't change any of our prices, or make the price type available in our drop down menu. We're on TNEW also...

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 6/5/2014 2:33:21 PM

    Are they appearing on the website? If not, you could be missing the keyword.

     

    Janna

     

    Janna Ellis

    Director, Yale Tessitura Consortium

    203-432-8822

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sera Cocora
    Sent: Thursday, June 05, 2014 3:10 PM
    To: Ellis, Janna
    Subject: [Tessitura Web Forum] Subscription Discounts on TNEW

     

    Our subscription discounts aren't working on TNEW despite doing the following:

    • Created a new source code for the discount
    • Added a new price type for the discount through TR_PRICE_TYPE
    • Setup price maps in Ticketing Setup > Facility Manager
    • Added each price map to every applicable performance in Season Manager > Season Maintenance
    • Inserted new offers for every applicable performance in Season Manager > Season Maintenance
    • Added the source code setup earlier to TR_WEB_SOURCE_NO
    • Opened Tess Security & assigned discounted price type to usergroups
    • Associated discounted price types to the correct mode of sales in TX_MOST_PRICE_TYPE
    • Added discount price types to each applicable subscription package in Season Manager > Season Maintenance

    Am I missing a step somewhere?




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    I’m not sure if this will help, but we were trying to use a promo code to trigger a MOS shift and did everything by the book but it wouldn’t work.  Turns out that without an end date on the source code it wouldn’t work.  Once we put in our year end as the end date, it worked fine. 

     

    Good luck!

    Tal

     

    Tal Hebdon Manager of Patron & Operations Services
    Young Centre for the Performing Arts

     

    T 416.866.8666 x402
    F 416.504.5222
    W youngcentre.ca

     

    Young Centre for the Performing Arts
    Distillery Historic District

    50 Tank House Lane,
    Toronto, ON, M5A 3C4

     

    Box Office: 416.866.8666

     

    Follow Us: 
    Description: cid:image002.gif@01CD1318.BEE00E30Description: cid:image003.gif@01CD1318.BEE00E30Description: cid:image004.gif@01CD1318.BEE00E30

     

    Description: Description: Description: Description: Description: Description: Description: untitled 

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sera Cocora
    Sent: Tuesday, June 10, 2014 2:55 PM
    To: Tal Hebdon
    Subject: RE: [Tessitura Web Forum] Subscription Discounts on TNEW

     

    It allows us to use the code on our website without any errors (usually a popup states that the promo code isn't valid, but in this case it didn't) but it doesn't change any of our prices, or make the price type available in our drop down menu. We're on TNEW also...

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 6/5/2014 2:33:21 PM

    Are they appearing on the website? If not, you could be missing the keyword.

     

    Janna

     

    Janna Ellis

    Director, Yale Tessitura Consortium

    203-432-8822

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Sera Cocora
    Sent: Thursday, June 05, 2014 3:10 PM
    To: Ellis, Janna
    Subject: [Tessitura Web Forum] Subscription Discounts on TNEW

     

    Our subscription discounts aren't working on TNEW despite doing the following:

    • Created a new source code for the discount
    • Added a new price type for the discount through TR_PRICE_TYPE
    • Setup price maps in Ticketing Setup > Facility Manager
    • Added each price map to every applicable performance in Season Manager > Season Maintenance
    • Inserted new offers for every applicable performance in Season Manager > Season Maintenance
    • Added the source code setup earlier to TR_WEB_SOURCE_NO
    • Opened Tess Security & assigned discounted price type to usergroups
    • Associated discounted price types to the correct mode of sales in TX_MOST_PRICE_TYPE
    • Added discount price types to each applicable subscription package in Season Manager > Season Maintenance

    Am I missing a step somewhere?




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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