Hello,
I am wondering if anyone has started using the Guest Checkout functionality. My organization is in the process of deciding whether or not to enable this feature and we are torn. It seems like it could enhance the customer experience but is it at the cost of relationship building?
Thanks,
Nina
Unfortunately, it is not available yet. We just implemented TNEW v5 and Guest Checkout module was pulled out at the last minute.
Sabina
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Nina Richards Sent: Tuesday, June 03, 2014 9:54 AM To: Sabina Spilkin Subject: [Tessitura Web Forum] Guest Checkout
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Howard Levine
Director of Digital Innovation & Creative Strategy and Director of the Milstein/Rosenthal Center for Media & Technology
P: 212.415.5461
92nd Street Y, 1395 Lexington Avenue, New York, NY 10128
92Y.org | Facebook | Twitter
Hello, I am wondering if anyone has started using the Guest Checkout functionality. My organization is in the process of deciding whether or not to enable this feature and we are torn. It seems like it could enhance the customer experience but is it at the risk of maintaining data integrity? Thanks, Nina You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
I am wondering if anyone has started using the Guest Checkout functionality. My organization is in the process of deciding whether or not to enable this feature and we are torn. It seems like it could enhance the customer experience but is it at the risk of maintaining data integrity?
Hi Howard,
Thank you for the response- I would love to discuss this with you. Are you free to chat sometime in the coming week?
Hi Howard, Thank you for the response- I would love to discuss this with you. Are you free to chat sometime in the coming week? Thanks, Nina From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 1/16/2015 4:59:44 AM Hi Nina, We have implemented guest checkout and have had good success with it. I'd be happy to discuss how we did it and how we minimize dupe accounts. Best, Howard Howard Levine Director of Digital Innovation & Creative Strategy and Director of the Milstein/Rosenthal Center for Media & Technology P: 212.415.5461 92nd Street Y, 1395 Lexington Avenue, New York, NY 10128 92Y.org | Facebook | Twitter This email was sent from my iPhone. Apologies for any typos. On Jan 15, 2015, at 8:23 PM, Nina Richards <bounce-ninarichards8336@tessituranetwork.com> wrote: Hello, I am wondering if anyone has started using the Guest Checkout functionality. My organization is in the process of deciding whether or not to enable this feature and we are torn. It seems like it could enhance the customer experience but is it at the risk of maintaining data integrity? Thanks, Nina You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you! You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Howard Levine <bounce-howardlevine5357@tessituranetwork.com> Sent: 1/16/2015 4:59:44 AM
Perfect. That’s what I needed to know. Thanks Steve.
From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Steve Geahry Sent: Wednesday, April 22, 2015 12:24 PM To: Gloria Ormsby Subject: Re: [Tessitura Web Forum] Guest Checkout
Gloria-
There's lots of way this can be done using the SOAP API so we certainly don't endorse a single method as the right way to do guest checkout, but here's the way TNEW does it:
-Create a new user account using SOAP API’s Register and UpdateAccountInfo methods, initially creating the account with default info, e.g. Name: Guest Checkout User
-Assign new user account attribute ‘TNEW Guest Checkout’ with a value of “Y”. If user provides actual account details (name, address, etc.) – update info using UpdateAccountInfo and/or UpdateAddress, UpdatePhone, UpdateEmail
-If the user provides a password at checkout, use “UpdateLogin” to change login from guest checkout default password to one they've provided and change the ‘TNEW Guest Checkout’ attribute to ‘N’
Hope that helps.
Steve
From: Gloria Ormsby <bounce-gloriaormsby5026@tessituranetwork.com> Sent: 4/22/2015 10:25:47 AM
Hi Steve,
If we are not using TNEW but want to create a guest checkout, what API methods/parameters are used to create this process?
Gloria