Hi! I am having difficulty with getting one of our concerts to show the PT. We are using a promo code and a specific MOS for this and I have gone through my check list a million times. I can see the event on the calendar, select purchase but then on the purchasing page it says "tickets are currently unavailable".
I then went in to Tess as a Websales user and when I went to select the concert, it let me pick the event but the Seat Map was grayed out.
Anyone have any thoughts on troubleshooting this?
Thank you!
Beth
Does the Web MOS have the Seat option selected in that performance?
Mark