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Packages Online

Former Member
Former Member $organization

Good Morning!

This seems like a silly question but we are just now using the packages function.  How do we find the packages online to view, test and sell?  Is there a link or is there something in the system tables we need to turn on?

 

Thank you for your time!

Beth

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  • Former Member
    Former Member $organization

    Hi Brian –

    We don’t have any keywords attached to our package.  I am currently reviewing the subscription season page and cannot find a way to remove the past 2 seasons off of the page.  I went in to LTR_TNEW_SEASON_CONTENT  and we did not have any seasons in there.  I put our season but am still showing all seasons.

    Thank you so much for your time,

    Beth

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Brian Graham
    Sent: Monday, March 10, 2014 10:13 AM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    If you want them gone entirely online, could you just remove the keyword from the packages? Alternatively, you could use the Subscription Season page if you want or need to offer packages for more than one season at the same time: 

    http://www.tessituranetwork.com/tn_express_web_user_guide/Content/Topics/Pages/Seasons.htm

     

    From: Beth Voetsch <bounce-bethvoetsch9016@tessituranetwork.com>
    Sent: 3/10/2014 10:44:53 AM

    Hi Shelley –

    I tried to refresh and they are still there but saying they are unavailable.  Going to reach out to Tessitura because I’m stumped!

     

    Thank you so much for your time and help!!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Friday, March 07, 2014 2:58 PM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Did it need time to refresh?  Is it gone now?  Do you have the TNEW Admin webpage to force a refresh?

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 8:29 PM
    To: Shelley Salinas
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Shelley –

    Hmm…I tried to do that and the past season packages are still there.  Any other thoughts?

     

    Thank you again!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Thursday, March 06, 2014 4:30 PM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    I’m glad you asked that question since I’m about to build my new season and haven’t dealt with that before.  I just went into my Test system and deleted the Web Subscription MOS at the package level and that seemed to take care of it.  Give that a try!

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 6:11 PM
    To: Shelley Salinas
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Shelley –

    Do you know how to hide or remove packages from prior seasons?  We only want this season to show up!

     

    Thank you so much for your time!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 10:43 AM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Thanks Karyn!  We did use packages last year for one of our clients so I would assume we are a Tier 3.

    Shelley – Thank you so much!  I did that and how do I find the packages online to test, is there a link?

     

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Thursday, March 06, 2014 9:37 AM
    To: bvoetsch@stanford.edu
    Subject: Re: [Tessitura Web Forum] Packages Online

     

    Hi Beth,

    TNEW has three tiers of service, and Tier 3 includes packages. Depending on which tier your site is on, we may need to upgrade your site to offer package functionality. Please open a TASK ticket in the Web Products workspace and someone will be able to assist you.

    Karyn

    From: Beth Voetsch <bounce-bethvoetsch9016@tessituranetwork.com>
    Sent: 3/6/2014 10:23:01 AM

    Good Morning!

    This seems like a silly question but we are just now using the packages function.  How do we find the packages online to view, test and sell?  Is there a link or is there something in the system tables we need to turn on?

     

    Thank you for your time!

    Beth




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • Former Member
    Former Member $organization

    Hi Brian –

    We don’t have any keywords attached to our package.  I am currently reviewing the subscription season page and cannot find a way to remove the past 2 seasons off of the page.  I went in to LTR_TNEW_SEASON_CONTENT  and we did not have any seasons in there.  I put our season but am still showing all seasons.

    Thank you so much for your time,

    Beth

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Brian Graham
    Sent: Monday, March 10, 2014 10:13 AM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    If you want them gone entirely online, could you just remove the keyword from the packages? Alternatively, you could use the Subscription Season page if you want or need to offer packages for more than one season at the same time: 

    http://www.tessituranetwork.com/tn_express_web_user_guide/Content/Topics/Pages/Seasons.htm

     

    From: Beth Voetsch <bounce-bethvoetsch9016@tessituranetwork.com>
    Sent: 3/10/2014 10:44:53 AM

    Hi Shelley –

    I tried to refresh and they are still there but saying they are unavailable.  Going to reach out to Tessitura because I’m stumped!

     

    Thank you so much for your time and help!!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Friday, March 07, 2014 2:58 PM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Did it need time to refresh?  Is it gone now?  Do you have the TNEW Admin webpage to force a refresh?

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 8:29 PM
    To: Shelley Salinas
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Shelley –

    Hmm…I tried to do that and the past season packages are still there.  Any other thoughts?

     

    Thank you again!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Shelley Salinas
    Sent: Thursday, March 06, 2014 4:30 PM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    I’m glad you asked that question since I’m about to build my new season and haven’t dealt with that before.  I just went into my Test system and deleted the Web Subscription MOS at the package level and that seemed to take care of it.  Give that a try!

     

    Shelley Salinas

    Box Office Manager

    COCA

     

     

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 6:11 PM
    To: Shelley Salinas
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Shelley –

    Do you know how to hide or remove packages from prior seasons?  We only want this season to show up!

     

    Thank you so much for your time!

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Beth Voetsch
    Sent: Thursday, March 06, 2014 10:43 AM
    To: bvoetsch@stanford.edu
    Subject: RE: [Tessitura Web Forum] Packages Online

     

    Thanks Karyn!  We did use packages last year for one of our clients so I would assume we are a Tier 3.

    Shelley – Thank you so much!  I did that and how do I find the packages online to test, is there a link?

     

    Beth

     

    Beth Voetsch

    Director of Ticket Operations and Services

    Stanford Ticket Office

    From: Tessitura Web Forum [mailto:forums-tessitura-web@tessituranetwork.com] On Behalf Of Karyn Elliott
    Sent: Thursday, March 06, 2014 9:37 AM
    To: bvoetsch@stanford.edu
    Subject: Re: [Tessitura Web Forum] Packages Online

     

    Hi Beth,

    TNEW has three tiers of service, and Tier 3 includes packages. Depending on which tier your site is on, we may need to upgrade your site to offer package functionality. Please open a TASK ticket in the Web Products workspace and someone will be able to assist you.

    Karyn

    From: Beth Voetsch <bounce-bethvoetsch9016@tessituranetwork.com>
    Sent: 3/6/2014 10:23:01 AM

    Good Morning!

    This seems like a silly question but we are just now using the packages function.  How do we find the packages online to view, test and sell?  Is there a link or is there something in the system tables we need to turn on?

     

    Thank you for your time!

    Beth




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    You were sent this email automatically because you subscribed to the Tessitura Web forum. You may reply to this message to post to the Web forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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