Anyone else using placeholder subscription packages (because the dates aren't setup when subs go on sale), paying into those placeholders (renewals being processed and now new orders), then rolling the money paid and the seats into the actual performance packages when they are set up?
We're having problems with the rollover creating separate brand new orders. We wanted to create a package in the patron's order alongside the paid placeholder so all we have to do is remove the placeholder (and reselect the seats) and we have a paid off order with the correct dates and times.
Huge problem.
Thanks.
Adria Gunter
Studio Theatre
Washington, DC
Apparently we did this (I don’t understand rollovers, so it’s not me doing it) and still ended up with a totally new unpaid rollover. Now we’re deleting the placeholder, putting the money on account and using that to pay off the new, unpaid rollover.
Seriously Sucks!
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Jonathan SmillieSent: Monday, July 22, 2013 8:55 AMTo: Adria GunterSubject: RE: [Tessitura Ticketing Forum] Rollovers into Placeholders?
Adria,
You can force the addition of rollover items to existing orders by manipulating the “Add to orders created after” date in the rollover set criteria. If that date is set in the future, then new orders will always be created. However, if you set it to coincide with the creation date of the placeholder orders, then the rollover items will be created in the existing order.
Jonathan
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