ADA Rules and reports

Hello All,

I am trying to get my head wrapped around all of the ADA rules and regulations.  We are currently in a theater remodel which will bring us up to compliance with the current laws here in CA.  I would like some advise on how people are handling holds and reports.  Currently I have blacked out any seats that need to be pulled out if a wheelchair position is sold.  ON the SYOS map you can clearly see that there is a space in front of the wheelchair.  It is the best method I have found for selling tickets online and making it look as close to the configuration as possible.  The problem is that when i run reports for the promoter/programing director those seats show up as removed from inventory skewing my capacity numbers.  If i simply "kill" the seats they show up online blocking wheelchairs. What are people doing to work around this?  Thank you in advance for any help that anyone can offer.

Horacio Romero
Patron Services Manager
Wells Fargo Center for the Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hello All,

I am trying to get my head wrapped around all of the ADA rules and regulations.  We are currently in a theater remodel which will bring us up to compliance with the current laws here in CA.  I would like some advise on how people are handling holds and reports.  Currently I have blacked out any seats that need to be pulled out if a wheelchair position is sold.  ON the SYOS map you can clearly see that there is a space in front of the wheelchair.  It is the best method I have found for selling tickets online and making it look as close to the configuration as possible.  The problem is that when i run reports for the promoter/programing director those seats show up as removed from inventory skewing my capacity numbers.  If i simply "kill" the seats they show up online blocking wheelchairs. What are people doing to work around this?  Thank you in advance for any help that anyone can offer.

Horacio Romero
Patron Services Manager
Wells Fargo Center for the Arts

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!