ADA Rules and reports

Horacio-

We use a Hold code; with a seat status of Held - Breakable.  We also "kill" the seat next to wheelchair location, as a wheelchair takes up 2 of our seats (but that killed seat is not in our inventory).  We then have a Hold Code on the 3rd seat to sell as a companion seat. So we use two different Hold Codes; breakable; and one "killed" per wheelchair accesible seat.

Not sure if this helps you at all-

Jessica

McCarter Theatre

Hello All,

I am trying to get my head wrapped around all of the ADA rules and regulations.  We are currently in a theater remodel which will bring us up to compliance with the current laws here in CA.  I would like some advise on how people are handling holds and reports.  Currently I have blacked out any seats that need to be pulled out if a wheelchair position is sold.  ON the SYOS map you can clearly see that there is a space in front of the wheelchair.  It is the best method I have found for selling tickets online and making it look as close to the configuration as possible.  The problem is that when i run reports for the promoter/programing director those seats show up as removed from inventory skewing my capacity numbers.  If i simply "kill" the seats they show up online blocking wheelchairs. What are people doing to work around this?  Thank you in advance for any help that anyone can offer.

Horacio Romero
Patron Services Manager
Wells Fargo Center for the Arts

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