Zip Codes with Credit Card Purchase

Chris,

The Science Museum does not capture zip codes as part of our walk-up or telephone credit card authorizations. I believe that doing so does lower your credit card processor fees, and maybe our processor requires it. I am afraid I don’t know what you need do to configure this (we use Transend), as we set-up for this a tour implementation in 2008. I agree, it would be a real hindrance to walk-up, card present transactions! Since then, we have begun asking for zipcodes for most walk-ups, but this is captured outside the card authorization path (in Categories, actually, and we can turn it off or on for busy days).   

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Cuhel
Sent: Thursday, June 20, 2013 9:25 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Zip Codes with Credit Card Purchase

Hello Tessiturians,

I just read an interesting article about the "requirement" of zip codes with credit card authorizations. It was about a museum using the zip code for tracking purposes. I was wondering if anyone has the zip code requirement turned off in V11 or if there is even a way to do that. Also, is this a PCI compliance issue that we require the zip code (especially when selling in a general public account for walk-up).

Thoughts?

Chris

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Chris,

The Science Museum does not capture zip codes as part of our walk-up or telephone credit card authorizations. I believe that doing so does lower your credit card processor fees, and maybe our processor requires it. I am afraid I don’t know what you need do to configure this (we use Transend), as we set-up for this a tour implementation in 2008. I agree, it would be a real hindrance to walk-up, card present transactions! Since then, we have begun asking for zipcodes for most walk-ups, but this is captured outside the card authorization path (in Categories, actually, and we can turn it off or on for busy days).   

Ray

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Christopher Cuhel
Sent: Thursday, June 20, 2013 9:25 AM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Zip Codes with Credit Card Purchase

Hello Tessiturians,

I just read an interesting article about the "requirement" of zip codes with credit card authorizations. It was about a museum using the zip code for tracking purposes. I was wondering if anyone has the zip code requirement turned off in V11 or if there is even a way to do that. Also, is this a PCI compliance issue that we require the zip code (especially when selling in a general public account for walk-up).

Thoughts?

Chris

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!