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Standard vs. Flex Package

Kanani Reichlin
$organization

Hi,

We are setting up our Flex Passes differently this year.  We used to do them as a gift certificate #, and now we are setting them up as a dummy package.

We are also undergoing V11 upgrades, and our test server is indisposed at the moment.

I'm wondering, if I set it up as a standard (non-flex) package are we still going to be able to do exchanges?  Our subscription packages are always set up as flex packages, but I wanted to set up the Flex Pass package as a non-flex package so that I wouldn't have to choose the performances each time, since they will always be the same.

I just don't know how non-flexible the non-flex package is and now I'm worrying because I can't test it.

I need you kind folks to put my mind at ease.  Will we be able to exchange our Flex Pass subscribers to the show of their choice?

Thanks,

Kanani

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  • $organization

    Thanks, Brian.  That’s good to hear.

     

    Kanani Knudson| Sales and Database Coordinator | (206) 443-0807 x1206| Ticket Office: (206) 441-3322
    Seattle Children's Theatre |    www.sct.org| 201 Thomas St. Seattle WA, 98109

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Laczko
    Sent: Wednesday, March 20, 2013 7:39 AM
    To: Kanani Knudson
    Subject: Re: [Tessitura Ticketing Forum] Standard vs. Flex Package

     

    Kanani,

    One of the member organizations of our consortium offers a Flex Voucher season for their subscribers and it is set up as a fixed (standard) package.  It is much more convenient that way than to set up dummy voucher events in a NFS package, for the reason you stated above.  It does not affect exchanging.

    Brian

    From: Kanani Knudson <bounce-kananiknudson2364@tessituranetwork.com>
    Sent: 3/19/2013 5:35:27 PM

    Hi,

    We are setting up our Flex Passes differently this year.  We used to do them as a gift certificate #, and now we are setting them up as a dummy package.

    We are also undergoing V11 upgrades, and our test server is indisposed at the moment.

    I'm wondering, if I set it up as a standard (non-flex) package are we still going to be able to do exchanges?  Our subscription packages are always set up as flex packages, but I wanted to set up the Flex Pass package as a non-flex package so that I wouldn't have to choose the performances each time, since they will always be the same.

    I just don't know how non-flexible the non-flex package is and now I'm worrying because I can't test it.

    I need you kind folks to put my mind at ease.  Will we be able to exchange our Flex Pass subscribers to the show of their choice?

    Thanks,

    Kanani




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Thanks, Brian.  That’s good to hear.

     

    Kanani Knudson| Sales and Database Coordinator | (206) 443-0807 x1206| Ticket Office: (206) 441-3322
    Seattle Children's Theatre |    www.sct.org| 201 Thomas St. Seattle WA, 98109

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Laczko
    Sent: Wednesday, March 20, 2013 7:39 AM
    To: Kanani Knudson
    Subject: Re: [Tessitura Ticketing Forum] Standard vs. Flex Package

     

    Kanani,

    One of the member organizations of our consortium offers a Flex Voucher season for their subscribers and it is set up as a fixed (standard) package.  It is much more convenient that way than to set up dummy voucher events in a NFS package, for the reason you stated above.  It does not affect exchanging.

    Brian

    From: Kanani Knudson <bounce-kananiknudson2364@tessituranetwork.com>
    Sent: 3/19/2013 5:35:27 PM

    Hi,

    We are setting up our Flex Passes differently this year.  We used to do them as a gift certificate #, and now we are setting them up as a dummy package.

    We are also undergoing V11 upgrades, and our test server is indisposed at the moment.

    I'm wondering, if I set it up as a standard (non-flex) package are we still going to be able to do exchanges?  Our subscription packages are always set up as flex packages, but I wanted to set up the Flex Pass package as a non-flex package so that I wouldn't have to choose the performances each time, since they will always be the same.

    I just don't know how non-flexible the non-flex package is and now I'm worrying because I can't test it.

    I need you kind folks to put my mind at ease.  Will we be able to exchange our Flex Pass subscribers to the show of their choice?

    Thanks,

    Kanani




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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