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Standard vs. Flex Package

Kanani Reichlin
$organization

Hi,

We are setting up our Flex Passes differently this year.  We used to do them as a gift certificate #, and now we are setting them up as a dummy package.

We are also undergoing V11 upgrades, and our test server is indisposed at the moment.

I'm wondering, if I set it up as a standard (non-flex) package are we still going to be able to do exchanges?  Our subscription packages are always set up as flex packages, but I wanted to set up the Flex Pass package as a non-flex package so that I wouldn't have to choose the performances each time, since they will always be the same.

I just don't know how non-flexible the non-flex package is and now I'm worrying because I can't test it.

I need you kind folks to put my mind at ease.  Will we be able to exchange our Flex Pass subscribers to the show of their choice?

Thanks,

Kanani

  • $organization

    Any ticket can be exchanged, as an exchange is just a return and then applying that credit to a new ticket. So whether it is a single ticket or a ticket from any type of package, you will be able to exchange it.

     

    Kevin Sheehan

    Senior Technical Writer & Consultant

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization

    Kanani,

    One of the member organizations of our consortium offers a Flex Voucher season for their subscribers and it is set up as a fixed (standard) package.  It is much more convenient that way than to set up dummy voucher events in a NFS package, for the reason you stated above.  It does not affect exchanging.

    Brian

  • $organization

    Thanks, Brian.  That’s good to hear.

     

    Kanani Knudson| Sales and Database Coordinator | (206) 443-0807 x1206| Ticket Office: (206) 441-3322
    Seattle Children's Theatre |    www.sct.org| 201 Thomas St. Seattle WA, 98109

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Laczko
    Sent: Wednesday, March 20, 2013 7:39 AM
    To: Kanani Knudson
    Subject: Re: [Tessitura Ticketing Forum] Standard vs. Flex Package

     

    Kanani,

    One of the member organizations of our consortium offers a Flex Voucher season for their subscribers and it is set up as a fixed (standard) package.  It is much more convenient that way than to set up dummy voucher events in a NFS package, for the reason you stated above.  It does not affect exchanging.

    Brian

    From: Kanani Knudson <bounce-kananiknudson2364@tessituranetwork.com>
    Sent: 3/19/2013 5:35:27 PM

    Hi,

    We are setting up our Flex Passes differently this year.  We used to do them as a gift certificate #, and now we are setting them up as a dummy package.

    We are also undergoing V11 upgrades, and our test server is indisposed at the moment.

    I'm wondering, if I set it up as a standard (non-flex) package are we still going to be able to do exchanges?  Our subscription packages are always set up as flex packages, but I wanted to set up the Flex Pass package as a non-flex package so that I wouldn't have to choose the performances each time, since they will always be the same.

    I just don't know how non-flexible the non-flex package is and now I'm worrying because I can't test it.

    I need you kind folks to put my mind at ease.  Will we be able to exchange our Flex Pass subscribers to the show of their choice?

    Thanks,

    Kanani




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