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Taking a performance Off Sale For Real

Janna Ellis
$organization

Several of our past shows have been taken off sale so users cannot change the sales in the production however one of my staff recently returned and refunded an entire package and 3 of the 6 performances were off sale.  I had assumed taking a performance off sale would not allow this to happen.  Is there anything I can do to keep this from happening again?

Thanks- Janna

  • $organization

    I haven't tested with packages but in order to make performances unavailable I think you need to uncheck the On Sale check-box in the performances as well.
    If you haven't unchecked that box yet, give that a shot.

    Cheers! 

  • $organization

    Ryan- Thanks but it was unchecked when the package was returned.  L

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Friday, March 15, 2013 4:20 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Ticketing Forum] Taking a performance Off Sale For Real

     

    I haven't tested with packages but in order to make performances unavailable I think you need to uncheck the On Sale check-box in the performances as well.
    If you haven't unchecked that box yet, give that a shot.

    Cheers! 

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 3/15/2013 2:41:39 PM

    Several of our past shows have been taken off sale so users cannot change the sales in the production however one of my staff recently returned and refunded an entire package and 3 of the 6 performances were off sale.  I had assumed taking a performance off sale would not allow this to happen.  Is there anything I can do to keep this from happening again?

    Thanks- Janna




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Janna Ellis

    If the package was returned and refunded in the original order, I'm wondering if that could be the problem? Perhaps because the order date is in the past it thought "hey this is cool to do..."?

  • $organization

    Yes, it was in the original order and the date was far in the past.

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Beth Hawryluk
    Sent: Friday, March 15, 2013 4:47 PM
    To: Ellis, Janna
    Subject: RE: [Tessitura Ticketing Forum] Taking a performance Off Sale For Real

     

    If the package was returned and refunded in the original order, I'm wondering if that could be the problem? Perhaps because the order date is in the past it thought "hey this is cool to do..."?

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 3/15/2013 3:21:58 PM

    Ryan- Thanks but it was unchecked when the package was returned.  L

     

     

    From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Friday, March 15, 2013 4:20 PM
    To: Ellis, Janna
    Subject: Re: [Tessitura Ticketing Forum] Taking a performance Off Sale For Real

     

    I haven't tested with packages but in order to make performances unavailable I think you need to uncheck the On Sale check-box in the performances as well.
    If you haven't unchecked that box yet, give that a shot.

    Cheers! 

    From: Janna Ellis <bounce-jannaellis6942@tessituranetwork.com>
    Sent: 3/15/2013 2:41:39 PM

    Several of our past shows have been taken off sale so users cannot change the sales in the production however one of my staff recently returned and refunded an entire package and 3 of the 6 performances were off sale.  I had assumed taking a performance off sale would not allow this to happen.  Is there anything I can do to keep this from happening again?

    Thanks- Janna




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Janna,

     

    This might be a defect.  I suggest opening a help ticket so that the support staff can determine if this is intended behavior or a loophole in the way the On Sale box is supposed to work.

     

    Kevin Sheehan

    Senior Technical Writer & Consultant

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com