Payment Plans with previous payment?

Hi Brian,

Have you set up the payment plans on the actual orders and then tried applying the money from the on-account versus applying the money first and then setting up the payment plan? I know that might be a stupid question but might be the way to handle doing the payment plan set up. Just a thought.

Chris

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

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Hi Brian,

Have you set up the payment plans on the actual orders and then tried applying the money from the on-account versus applying the money first and then setting up the payment plan? I know that might be a stupid question but might be the way to handle doing the payment plan set up. Just a thought.

Chris

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!