Payment Plans with previous payment?

Hi Brian,

This error message just tells you that your total in the payment schedule needs to match the total amount in the order. The best thing to do would be to make sure that there’s line items for the payment received and line items for the payments due. Basically, your total paid in the order (so far) will be the earlier payments in the schedule and the total due will match the remaining payments due.

I’ve attached images (which I hope will send correctly) for reference. Sample 1 is a simple payment plan while Sample 2 is a multiple payment plan with 2 completed payments.

I hope this makes sense. Please let me know if you have any questions or need further information.

Sample 1                                                                                                                    Sample 2

~Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

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Hi Brian –

I think you need to add an installment for today’s date or some past date with the amount already paid. Then you can add your installments for the remaining payments and you’ll be able to save the order.

-p.

Patrick Schley
Academy Services Manager

FIRST STAGE

Transforming Lives Through Theater

325 West Walnut Street | Milwaukee, WI 53212
(414) 267-2970 direct | (414) 267-2976 fax

You need to add a scheduled payment for the amount that has already been paid.  The Order Schedule must match the total due on the order.

So $200 order, $100 paid, you would create two payment lines:

3/7/2013              $100.00 ß what was already paid

<some future date>                       $100 ß future payment amount

+Ryan Creps

+Tessitura Network

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Graham
Sent: Thursday, March 7, 2013 6:53 PM
To: Ryan Creps
Subject: [Tessitura Ticketing Forum] Payment Plans with previous payment?

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Hi Brian,

Have you set up the payment plans on the actual orders and then tried applying the money from the on-account versus applying the money first and then setting up the payment plan? I know that might be a stupid question but might be the way to handle doing the payment plan set up. Just a thought.

Chris

Christopher Cuhel, Patron Services Manager

First Stage

Transforming Lives Through Theater

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

When setting up a Ticket Order Payment Schedule, the schedule must equal the full amount of the order total regardless what has been paid for against the order.  When the Ticket Order Billing utility is run to produce bills (either paper bills or via credit card auto billing) the utility will calculate the amount to be billed based on the payment schedule in place less any money received to date for the order.  So what you are seeing is the expected behavior but resulting bills will factor in the amount received so that there will not be the danger of overcharging your customers.

Bob

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Brian Graham
Sent: Thursday, March 07, 2013 6:57 PM
To: Robert Bell
Subject: [Tessitura Ticketing Forum] Payment Plans with previous payment?

We've got a tricky situation with our payment plans for new subscriptions, and I'm a bit perplexed.

We began our subscription campaign about a month ago selling into dummy performances. Now we've completed our season setup and have rolled over all subscribers into real subscription packages. We're working through the orders that had previously been paid by returning the dummy tickets and applying the monies (via an on account payment method) to the actual subscription order. 

Our problem comes with orders that only have a partial payment. After applying the money from the partial payment to the subscription order, we still need to set up a payment plan for the remaining amount. However, payment plans seem to want to be made for the entire amount of the the order rather than for the remaining total. When a schedule is set up for an order where the total due is less than the order total, we get an error message saying "Schedule Does Not Match Total Due."

I found this note in the documentation on Payment Schedules:

NOTE: Payments already made on the order are not considered in scheduling installment payments.

So it sounds like this is the expected behavior... but I can't see why. Regardless, has anyone faced this scenario before? Any thoughts or words of advice would be greatly appreciated.

Thanks,

-Brian

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!