We are about to send a preshow email but have just realised that all of our lists for our new 2013 season are generating 0 results, does anybody know, off the top of your head why this might be?
Ticket criteria generally look at the ticket history, which is updated by a procedure that uses season as a parameter. Has the new season been added to the ticket history procedure (in other words do you see new season entries in anyone’s ticket history)?
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks so much for all the help everyone. I think that the problem is I haven't added the seaqson to the ticket history report. Any advise on how to do this?