Ticket Sales to wrong campaign

Just noticed that we had set up a performance to the wrong campaign. Is there a way to move the money to the proper campaign?

Thanks,

Marty

  • Knowledgebase Article

    Issue Summary:Moving money from one GL account to another
    Detailed Description: Is there a way in Tessitura to move money from one GL account to another GL account. We have accidently sold tickets to a show using the GL number from another show and we would like to move the dollars sold under the incorrect GL account to the correct one.
    Resolution:You could create two payment methods. To payment method #1, assign the GL account that should have been assigned to the performance (aka - the correct GL account). To payment method #2, assign the GL account that was incorrectly assigned to the performance (the wrong GL account). Assign these payment methods to the user group of the user who will make the correction. Then in the Orders window, open a new order and click the Money Bag. In the Amount field, enter the amount that needs to be assigned to the correct GL account. In the Payment Method field, select Payment Method #1. Click the Insert button. In the Amount field, you will see the negative equivalent of the amount that you entered in the first Amount field. In the Payment field, enter Payment Method #2. Click the OK button, enter a source and click the Done button to finish the transaction. Given that these two payment methods have performance GL accounts attached to them, I suggest inactivating both payment methods once the correction has been made. Also, I suggest giving the payment methods a name that indicates their purpose.
    Application Functional Area:Campaigns
    Function Type:Other
    Tessitura Version Build:N/A
    Updated Date:Nov 04, 2008
  • We had this happen a couple times. Once it was caught next day, and I think all we had to do was unpost the post in question, change the campaign on the perf and then repost those batches. I'm pretty sure it reflects the campaign assigned at time of post, not time of transaction. But I might be wrong on that...

    I definitely remember at least once a long time ago we did end up going the very manual route of returning all the tickets in question, posting that, fixing the campaign on the perf, buying back all the tickets into the original orders, posting again, and we did both sets of "fix-it" transactions in separate batches and posts from anything else, for the ease of our finance dept. But that method only worked because we were not recording attendance at the time, and it happened to be only maybe 20something orders before we caught it.