An entire package seat was donated rather than one performance in the package. To avoid the seat reselling, the remainder of the seats were put in a hold code. Now, when I attempt to reverse the donation, I get the message "the seat has been sold and returned for resale in a subsequent order" and I cannot reverse the donation. Is this due to the fact that the seats were put on hold? Is there a way to reverse the donation after this has happened? Any assistance is greatly appreciated.
In our experience, unfortunately you cannot reverse a ticket donation if the tickets were put on hold after the donation happened. It only works if nothing about the status of that seat changed after it was donated.
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Valeri Olson Sent: Tuesday, October 09, 2012 4:04 PM To: Funk, Steve Subject: [Tessitura Ticketing Forum] Reversal of a Donated Ticket
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