Window Sales and Zip Codes

We have some dummy accounts for cash sales only.  For credit card purchases, we still use a personalized account with name, address and phone number.  This usually prompts latecomers to pay in cashJ

Jessica Damrow Sherman

Assistant Ticket Office Manager

The Performing Arts Center

Purchase College

735 Anderson Hill Road

Purchase, NY 10577

914.251.6214

jessica.damrow@purchase.edu

During the final push to curtain at each performance:

Do you use a "window sales" dummy account or do you create a new account for each person coming to the window to buy a ticket?

If you use a "window sales" dummy account do you try to capture any simple demographics about the person making the order.  For example zip code?  If you do record zip code how are you doing it? 

Thanks for sharing what you are doing

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We don’t require a constituent record for our “Walk-up” mode of sale. However, we do try to collect zip codes, via a table set up for the “Category” field in the order.

From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Tom Brown
Sent: Monday, October 08, 2012 2:17 PM
To: rbernard@smm.org
Subject: [Tessitura Ticketing Forum] Window Sales and Zip Codes

During the final push to curtain at each performance:

Do you use a "window sales" dummy account or do you create a new account for each person coming to the window to buy a ticket?

If you use a "window sales" dummy account do you try to capture any simple demographics about the person making the order.  For example zip code?  If you do record zip code how are you doing it? 

Thanks for sharing what you are doing

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

An interesting idea from a client I worked with recently, who had a lot of no-name cash sales, was to create a dummy account for each zip code. By virtue of planning ahead in conversion, they were also able to assign constituent IDs that matched the zip codes. The operator can then ask the customer just for their postal code and look up that account.

Even if you can’t use the constituent-number idea, one of the alternate-ID attributes (which are found by basic search) would work with this as well.