Hi,
We're trying to kick off a pre-sale web promo, but having great difficulty in getting any performances to show ..
We're a TNEW client. We want ALL performances available upon entry of a promo code:
- the promo code is linked to a valid source no
- the promo code is linked to a standard price type
- the performances are all set up with the WEB-promo code and as a TNEW stage event
- the promo start date is last week
We must be overlooking something ?!? - if we put the internet mode of sale on with the current date then all performances show up - of course, for now we're trying to restrict it to the pre-sale promo code...
any suggestions ?!?!
Thanks
John Grigaitis
Michigan Opera
Hi John,
When you want to set up a presale, you need to create a special mode of sale for the presale (be sure you associate it with the prices you want available and the Unallocated allocation code and give the Web API user security access to it), add it to the performances (with active dates that encompass your presale), and then set up a shift to the special mode of sale based on the entry of a source in TR_WEB_SOURCE_NO.
It sounds like you have set up offers, which change the price when you enter a source. Generally speaking, you don’t use an offer for a presale.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
I put in some partial screen shot of relevant entries in the Systems table - but looks like they were "lost" in transmission ............