Subscription with optional perf dates

Hi.

We have a couple of series that is like this every season. We set up the performance that is in a different venue as a dummy event within the package for the rollover. This is then dropped and reseated into the live event. Factoring in the human-error element, we always put a required note on the dummy event to alert us before we complete the order so we don’t accidentally leave it in there. (Order Error: A dummy event is seated in this order. Please re-seat into the corresponding event.)

Note that this affects your web orders. We generally just check everyday for new orders that come in, or check for any orders that are seated in the dummy event, so we can re-seat into the correct performance.

We’ve also had to rollover into a package where one of the shows was in a smaller venue. This took a little bit of creativity. J If you need info on how we handled this one, let me know.

I hope this helps a bit. If you have any more questions, please let me know.

~Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Short Version: I am creating a fixed seat package including 5 titles. One of the titles is in a smaller venue, unable to accommodate the number of subscribers we may expect to attend each performance. How do I create a 5 show fixed seat package, where one title has an option to choose your date?

I am concerned that if we make the entire package a flex, we will be unable to rollover subscribers seats next season. I have thought up several work-around options, but I hold out hope that my hero is out there with an answer that plays by the rules. Thank you.

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Hi.

We have a couple of series that is like this every season. We set up the performance that is in a different venue as a dummy event within the package for the rollover. This is then dropped and reseated into the live event. Factoring in the human-error element, we always put a required note on the dummy event to alert us before we complete the order so we don’t accidentally leave it in there. (Order Error: A dummy event is seated in this order. Please re-seat into the corresponding event.)

Note that this affects your web orders. We generally just check everyday for new orders that come in, or check for any orders that are seated in the dummy event, so we can re-seat into the correct performance.

We’ve also had to rollover into a package where one of the shows was in a smaller venue. This took a little bit of creativity. J If you need info on how we handled this one, let me know.

I hope this helps a bit. If you have any more questions, please let me know.

~Karen

_______________________________________________________
Karen Diche
Manager, Season Tickets
Segerstrom Center for the Arts
600 Town Center Drive, Costa Mesa, CA 92626
T (714) 556-2122 x 4359   F (714) 755-7477   E KDiche@SCFTA.org

Short Version: I am creating a fixed seat package including 5 titles. One of the titles is in a smaller venue, unable to accommodate the number of subscribers we may expect to attend each performance. How do I create a 5 show fixed seat package, where one title has an option to choose your date?

I am concerned that if we make the entire package a flex, we will be unable to rollover subscribers seats next season. I have thought up several work-around options, but I hold out hope that my hero is out there with an answer that plays by the rules. Thank you.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!