Short Version: I am creating a fixed seat package including 5 titles. One of the titles is in a smaller venue, unable to accommodate the number of subscribers we may expect to attend each performance. How do I create a 5 show fixed seat package, where one title has an option to choose your date?
I am concerned that if we make the entire package a flex, we will be unable to rollover subscribers seats next season. I have thought up several work-around options, but I hold out hope that my hero is out there with an answer that plays by the rules. Thank you.
Hi David…
I’m very familiar with Super Packages as I have two venues here we also subscriptions at. What you are saying below is correct, you won’t be able to have the flexibility you are looking for with the optional performance dates. (would love to have this one future tessitura enhancements)
However, we came across this for one of our productions a few years ago, we knew the show was not going to have a Sunday evening performance and this would cause problems for the subscribers for that night. We ended up creating the performance and called it a dummy performance or a place holder for the subs to be able to renew. The reps would ask what night they wanted to attend and would remove the line item and exchange into a true performance. Not sure if you are selling subscriptions online but we ended up doing this, yes it took a little bit of web development. Similar to what the reps were doing but instead of seating it live we used CSI’s to keep the information for us to go in on a later date and make the exchange.
I’m happy to get on the phone and talk with you some more if you need.
Ashley Voorhees
Director of Patron Services
402.661.8511
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of David Janeski Sent: Monday, June 18, 2012 2:39 PM To: Ashley Voorhees Subject: Re: [Tessitura Ticketing Forum] Subscription with optional perf dates
Thank you for your continued help, I am still trying to crack this nut. Im using two venues for my season. Under "Packages", I have to create two fixed seat sub packages, then unite them in a Super Package. I can only enter min and max parameters if the sub package is flex...thus, non fixed seat. When creating a super package I cannot choose a flex package to be a part of it, it does not appear in the drop down : /
From: Terry Stevens <bounce-terrystevens8563@tessituranetwork.com> Sent: 6/18/2012 1:45:15 PM
At the sub Package level. When creating the package under Ticket Setup/Packages on the Package Detail tab there is a Min Perf box and a Max Perf box. If you have a five show package and you want to be able to exchange out one of those shows, set your Min Perf to 4 and your Max Perf to 5. That should do the trick.
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