Hey all,
We are replacing our seats in one of our theaters and just found out we now have the "opportunity" to add a partial row behind two sections. We already rolled and invoiced all of our subscribers for the upcoming season into the existing facility that does NOT have the additional seats. We hope to use the existing facility and just modify the map to include the extra seats.
Is this even possible?
If so, does it mess up the history of all performances where this map was used? If it is not possible, any suggestions on how we can make this change and not have to redo all our subscriptions?
BTW, we do have a generic row of standing room built into the facility that we will no longer be using because of this addition.
Any help is greatly appreciated.
Tina
Hi Tina,
I’m not sure about making alterations to the script. Theoretically it’s possible to do what you are proposing, but as this utility makes some pretty fundamental changes to your performance data, I would proceed very cautiously with making any changes to it. I suggest you open a help ticket first so that the support staff can advise you of any potential problems or caveats of making your own version of the utility.
Alternately, if you don’t want to deal with making changes to the script, you could just run it for the season and then use blackout holds to remove the seats from the performances that shouldn’t have the new seats.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Hi Kevin,
Restarting this old thread, but we just went through a situation where our facility is being restructured, but we couldn't get a final blueprint until the day we expected to start seating subscriptions for our next season. I went through the usual steps after the facility had been changed, but we had _deleted_ some seats. The instructions said to use blackouts, of course, but when our Box Office manager looks at the performances in Season Maintenance the seats aren't available to black out, and when she blacks them out in individual performances they seem to pop right back afterwards. What can we do?
Thanks,
Gawain
Hi Gawain,
You should open a help ticket for assistance with this.
-Kevin