Hello Tessiturians! As we move toward next season, we're considering offering a flex pass subscription option (previously we've only done fixed seat). From the brief survey I've done, it seems like the ways in which different organizations go about setting these up are pretty varied. Do you offer a flex pass option? Are you happy with the way it's set up in Tess- and if so, how is it set up? I welcome your input! I think we have a pretty good handle on what we want it to look like from the "outside" (i.e. how it will be marketed), so I'm more interested in the mechanics of set up and sales/reservations within Tessitura. Thanks!
We have a "6 Ticket Flex Pass" that can be redeemed into any show. It is built as a dummy package with six voucher tickets. When patrons want to book their show, we "return" these tickets and use the money to book the performance. It takes a little bit of getting used to, but overall I think this setup has been pretty effective and successful. If you you have any more questions I am happy to share the details of how it is set up.
Louisa
At ACMI, we have flex passes that allows a customer to purchase a quantity of tickets for a certain Production. In our marketing, we refer to them as '3 session passes'. We do this over the counter, where the operator selects the package and chooses the three performances, We will soon do this over the web with TNEW's built in Flex package functionality.