Hello Tessiturians! As we move toward next season, we're considering offering a flex pass subscription option (previously we've only done fixed seat). From the brief survey I've done, it seems like the ways in which different organizations go about setting these up are pretty varied. Do you offer a flex pass option? Are you happy with the way it's set up in Tess- and if so, how is it set up? I welcome your input! I think we have a pretty good handle on what we want it to look like from the "outside" (i.e. how it will be marketed), so I'm more interested in the mechanics of set up and sales/reservations within Tessitura. Thanks!
We use Gift Certificates to hold the dollar amount of the Flex Pass and allow patrons to redeem when they want. It is pretty complicated and I would not suggest using it. I think once our website is set to allow exchanges, we will go back to a fixed seat Flex Pass in a dummy performance. I am happy to discuss further if you have any questions.
Janna
Janna J Ellis
Associate Director of Audience Services and Tessitura Specialist
Yale Repertory Theatre/Yale School of Drama
203-432-1522
www.yalerep.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kelly Brown Sent: Sunday, April 01, 2012 8:11 PM To: Ellis, Janna Subject: [Tessitura Ticketing Forum] Flex Pass setup
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