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reverse invoice payment

Shelley Espinoza
$organization

How can I cancel an invoice payment?  I created a ticket order and paid with "Invoice" payment.  But the ticket needs to be comped now so I have to cancel the invoice payment and return the ticket to comp them.  What should I do?

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  • $organization
    You will have to return the ticket first and put the "money" on account. from there, you can use the on account money to pay for the invoice to close it out.

    Hope this helps.


    ~ Karen

    -----Original message-----
    From: Shelley Salinas <bounce-shelleysalinas8221@tessituranetwork.com>
    To:     Karen Diche <kdiche@scfta.org>
    Sent:     Mon, Feb 6, 2012 02:10:34 GMT+00:00
    Subject:     [Tessitura Ticketing Forum] reverse invoice payment

    How can I cancel an invoice payment?  I created a ticket order and paid with "Invoice" payment.  But the ticket needs to be comped now so I have to cancel the invoice payment and return the ticket to comp them.  What should I do?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization
    You will have to return the ticket first and put the "money" on account. from there, you can use the on account money to pay for the invoice to close it out.

    Hope this helps.


    ~ Karen

    -----Original message-----
    From: Shelley Salinas <bounce-shelleysalinas8221@tessituranetwork.com>
    To:     Karen Diche <kdiche@scfta.org>
    Sent:     Mon, Feb 6, 2012 02:10:34 GMT+00:00
    Subject:     [Tessitura Ticketing Forum] reverse invoice payment

    How can I cancel an invoice payment?  I created a ticket order and paid with "Invoice" payment.  But the ticket needs to be comped now so I have to cancel the invoice payment and return the ticket to comp them.  What should I do?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Ticketing Forum. You may reply to this message to post to the Ticketing forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    Privileged And Confidential Communication. This electronic transmission, and any documents attached hereto, (a) are protected by the Electronic Communications Privacy Act (18 USC §§ 2510-2521), (b) may contain confidential and/or legally privileged information, and (c) are for the sole use of the intended recipient named above. If you have received this electronic message in error, please notify the sender and delete the electronic message. Any disclosure, copying, distribution, or use of the contents of the information received in error is strictly prohibited.
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