Hello Everyone,
It's about that time of year and the build has commenced. We are changing to a new web vendor who is currently in the process of building our new purchase path for season tickets. In the past, our season tickets were like a flex in that our patrons could pick any day and any time. That is where our "subscriptions" depart from the norm. This year we were going to use the flex packages option in Tessitura. As I am starting to test this option I'm realizing some problems:
1) Our web vendor made it seem that under this option, subscribers can different numbers of seats for each performance as this is currently what we allow. As I was testing, this presented itself to not be the the case. Is our web vendor incorrect in telling us this was possible?
2) We have two different performance spaces with different prices. They also have different price types. Is there a way to assign the correct price types in the order or do I need to create one price type for all performances?
Any responses to these question would be super helpful. Also, if anyone wants to contact me directly for advice, please do.
Chris
ccuhel@firststage.org
Hi Chris,
The same number of seats must be selected for all performances in a flex package. And you do need to have the same price type on all performances that make up the flex package (though they can all use different price maps).
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Thanks Kevin. That is what I thought but figured it wouldn’t hurt to bounce it off the Network.
Christopher Cuhel, Patron Services Manager
First Stage
Transforming Lives Through Theater
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Kevin SheehanSent: Thursday, January 12, 2012 4:14 PMTo: Christopher CuhelSubject: RE: [Tessitura Ticketing Forum] Flex Packages
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Absolutely. A flex package can consist of performances in the same venue with multiple zone maps and/or in multiple venues. The purchaser will need to select seats for each performance in any event.
Thank you for the info. I appreciate it.
Mark A. Volk | Assistant Box Office Manager
Kansas City Ballet | Todd Bolender Center for Dance & Creativity
500 W. Pershing Road, Kansas City, MO 64108
816.216.5604 (D) | 816.931.2232 x1319 (O) | 816.471.1314 (fax)
kcballet.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of T.J. Tasker Sent: Friday, August 22, 2014 2:47 PM To: Mark Volk Subject: Re: [Tessitura Ticketing Forum] Flex Packages
Yes, we have several Flex Packages set up and they use multiple facilities and zone maps.
From: Mark Volk <bounce-markvolk1029@tessituranetwork.com> Sent: 8/20/2014 4:44:06 PM
We are trying to set up a flex package involving our Rep shows and our Nutcracker shows. I think I understand the set up of a flex, although I have never done it. My question is: Our Rep shows and the Nutcracker are in the same facility, but the Nutcracker has a different zone map than our Rep shows. Can this be done.