Hey, Tamara –
We do process donations on ticket orders, over the phone as well as online. We have a specific On Account type set up that the money goes to, and is then coded and processed as a contribution by someone in our Development department. As far as the customer is concerned, it’s one credit card charge on their end – but we don’t book the contribution directly into the Contributions tab on the order itself.
Christy
Seattle Rep
From: Tessitura Ticketing [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Tamara TodresSent: Tuesday, January 03, 2012 2:57 PMTo: Christy CarlsonSubject: [Tessitura Ticketing] donations on ticket orders
Hello,
We may begin processing donations on ticket orders through our box office. Is anyone else doing this? If so, how are you doing this in Tessitura and what has your experience been so far? Thanks for any feedback!
-Tamara Todres
Steppenwolf Theatre Co.
Director of Audience Services
312.932.2429
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We have processed contributions through the Box Office both in the actual ticket order with the contributions tab and by putting the money On-Account for the Development team to process later. Initially we really wanted the Box Office to be able to fully complete the contribution, but I think now we have realized it is cleaner if it is processed in the Contribution Module by the Development Office.
One of the issues I had with processing it in the actual ticket order is that the source becomes the same as the source for the ticket order, which wasn't informative when looking at contribution reports. I also created two different On Account types for contributions so it was clear if the gift was for the Annual Campaign or the Capital Campaign.
Louisa Balch