Hello all,
I'm having a dilemma with a specific section in our facility. Events in our hall are generally reserved seating, however there is one section, Grand Tier Boxes, that are general admission by Box. So Box A has 8 seats, and if you purchase 2 tickets, you get 2 admissions into that box but are not guaranteed any specific seats.
When we built our facility in Tess, (many moons ago), we numbered the seats 1-8 in Box A, but this has always been an issue since people who are unfamiliar with the hall don't realize that even though their tickets say seats 1 and 2, it doesn't really mean that they have seats 1 and 2.
Some of my ideas are to either change the seating numbers in the facility (to, I don't know, letters or something), or maybe try to find a creative ticket design so that seat numbers do not show in that section only.
If you have any great suggestions for me, I'd love to hear them!
Thanks,
Lesley Chaney
When we've done this we first made sure to tell the patrons repeatedly that the section is a GA section. We also named the row GAsomething so it displayed that way on the ticket. And while the tickets themselves did have numbers, the physical seats did not. So theoretically by the time the person reached the theater they've been told by box office, and hopefully an usher that the row they're in is GA and even if they tried to find and sit in 1 and 2, they wouldn't be able to.