Hello all,
I'm having a dilemma with a specific section in our facility. Events in our hall are generally reserved seating, however there is one section, Grand Tier Boxes, that are general admission by Box. So Box A has 8 seats, and if you purchase 2 tickets, you get 2 admissions into that box but are not guaranteed any specific seats.
When we built our facility in Tess, (many moons ago), we numbered the seats 1-8 in Box A, but this has always been an issue since people who are unfamiliar with the hall don't realize that even though their tickets say seats 1 and 2, it doesn't really mean that they have seats 1 and 2.
Some of my ideas are to either change the seating numbers in the facility (to, I don't know, letters or something), or maybe try to find a creative ticket design so that seat numbers do not show in that section only.
If you have any great suggestions for me, I'd love to hear them!
Thanks,
Lesley Chaney
In my previous life at the NSO we had a similar situation where people would be assigned to a table, i.e. Table A5 but we didn't assign a specific seat at the table. We got around it like you suggested, in the tickets for that section we had a mask on the value so that if it was in the tabled section we would just not display the seat numbers on the ticket.
We made modifications to email confirmations as well as tickets not to show a seat number ( and a row number in some cases ) for general admission seating.