Hi, I am trying to run a seat cancellation in Season Manager including a list but it is not finding any reservations. The list includes the person with a reservation but it is not showing when running the process. If i remove the list the reservation shows up.
Does anyone have any idea why this may be happening?
Thanks
I’m not sure why it’s giving you that problem. I did notice though that you filtered your list based on MOS which is also a criteria on the Seat Cancellation set up. Is there a conflict there maybe?
Please update your records to include my new e-mail address: KDiche@SCFTA.org
From: Tessitura Ticketing Forum [mailto:forums-ticketing@tessituranetwork.com] On Behalf Of Zoe Walker Sent: Friday, December 02, 2011 2:00 AM To: Karen Diche Subject: RE: [Tessitura Ticketing Forum] Seat Cancellation including a list
Hi Karen,
I have double checked all of this and there is nothing i can see. I have kept all the seat cancellation screen settings the same with and without the list and the list just contains the filters of MOS which includes 'counter' which the reservation was done in. The reservation shows up without adding the list and the constituent ID with the reservation is showing in the list.
any other ideas?
From: Karen Diche <bounce-karendiche2059@tessituranetwork.com> Sent: 12/1/2011 11:01:53 AM
There might be something in the filters you’ve chosen that the orders/reservations do not have.
Please update your records to include my new e-mail address: KDiche@SCFTA.org _______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
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